Field Note
The Five Minute Presentation That Took Two Hours
A short field note on the difference between the complexity of a decision and the process required to reach it.
BEN ON DELIVERY
THE POINT WHERE
THE SYSTEM
MEETS REALITY.
Real-world observations on parcel delivery, apartment operations, systems, behaviour, process and practical technology.
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the last inch
Why Apartment Delivery Keeps Breaking at the Front Door
Bad driver behaviour is real. So are bad incentives, difficult buildings and broken processes.
Read article →Latest
What I’m looking at.
The Last Inch
The Goal Isn’t More Access. It’s Less Uncontrolled Access.
A locked door doesn’t mean access isn’t happening. If people are already getting in, the real security question is whether that access is controlled and accountable.
The Last Inch
Where a sound system meets actual use.
The Last Inch
The Goal Isn’t More Access. It’s Less Uncontrolled Access.
A locked door doesn’t mean access isn’t happening. If people are already getting in, the real security question is whether that access is controlled and accountable.
The Last Inch
Why Apartment Delivery Keeps Breaking at the Front Door
Bad driver behaviour is real. So are bad incentives, difficult buildings and broken processes.
The Process Broke Here
Find the point that actually changed the outcome.
Field Notes
Short observations from the field.
Field Note
The Five Minute Presentation That Took Two Hours
A short field note on the difference between the complexity of a decision and the process required to reach it.
About Ben
I’m interested in what actually happens.
I’m an operator who spends a lot of time looking at the handoffs between people, processes, technology and physical environments. BEN ON DELIVERY is where I work through what I’m seeing and what it might mean.
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Parcel delivery, an article, media, an introduction, a collaboration or something completely different. Send me a note.
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